HITLINE
Privacy
Last updated 20 October 2026
The short version. Hitline collects what it needs to run a softball league and nothing else. There are no advertising networks and no third parties buying your data. We do not sell anything about you. A league is a public thing, though, so most of what you post is meant to be read by anyone — and you can delete your account inside the app whenever you want.
Who we are
Hitline is created and operated by CABLN Group LLC, a Connecticut limited liability company. In this policy, "we", "us" and "Hitline" mean CABLN Group LLC. We are the party responsible for the personal information described here, and you can reach us any time at [email protected].
This policy covers the Hitline mobile app and this website. Your use of Hitline is also governed by our Terms of Use.
What we collect
- Account. Your email address and a password, handled by our authentication provider. We never see your password.
- Profile. Your name, username, and an optional photo, plus anything else you choose to add.
- Date of birth. Asked once, when you create the account, to check you are 18. It is kept in a separate table from your public profile, it is never shown to anyone, and no screen in the app can read it — the app is told only whether you met the age requirement, never the date. It is deleted with your account.
- Play. The teams you belong to, the games you appeared in, and the statistics those games produce.
- Social. Comments you write, reactions you leave, who you follow, and any reports or blocks you make.
- Team chat. Messages you send in a team room, including who sent them and which roster they went to. These are not private messages between two people: everyone on that roster can read them, and a message you have sent stays in the room if you later leave the team.
- Subscription status. Whether Hitline Pro is active on your account and when it runs out. Not your payment details — see the section on paying below.
- Photos. Images you upload for a profile, team crest or competition badge. The app asks for photo-library access only when you choose to upload one.
- Approximate location, only for Near You, and only while you are using it. See the section below, which answers exactly what is taken and what happens to it.
- Support mail. If you email us, we keep the message and your address long enough to answer you and to have a record of what was asked.
- Basic technical data. Our hosting provider records the ordinary things a server records when a device connects to it, including an IP address and a rough request log. We use it to keep the service running and to investigate abuse, not to build a profile of you.
We do not collect advertising identifiers, we do not track you across other apps or websites, and we do not buy information about you from anyone.
Paying for Hitline Pro
We never see your payment information. A subscription is bought through your Apple account inside Apple's own payment sheet. Your card, bank details and billing address go to Apple and never reach us or our providers.
What we receive is whether a subscription is active and when it expires. That arrives from RevenueCat, the service that verifies the receipt with Apple on our behalf and tells our server to unlock the account. To do that, RevenueCat is given your Hitline account id — not your name, not your email address — so the right account is unlocked. We also keep a log of those store events, so that when somebody pays and does not receive what they paid for, the question is answerable.
Cancelling, refunds and your purchase history are between you and Apple. We cannot see your purchase history and cannot issue a refund.
Analytics and tracking
As of the date at the top of this page, Hitline contains no analytics SDK, no crash-reporting SDK, no advertising SDK and no third-party tracking of any kind. Nothing measures how you move around the app.
If that ever changes — a crash reporter, product analytics, push notifications — we will name the provider in the table below and update the date above before the change ships, and we will say so in the app. This section is meant to be checked against the app, not trusted on faith.
What you give us about other people
Some of what you enter is about someone else — a substitute in a box score, a player you add to a roster, a name in a lineup. When you enter information about another person, you are telling us you are entitled to, and that you have whatever permission that person would reasonably expect you to have. If someone tells us they do not want to appear, write to us and we will take them out, and they do not need an account to ask.
Location, in detail
The app asks for location for exactly one feature: Near You, which lists competitions close to you. Four questions, four answers:
| What is collected | Approximate coordinates — a rough position, not a precise fix, not an address, and not a movement history. We ask iOS for reduced accuracy where the platform offers it. |
| When it is accessed | Only while you have the Explore tab open, Near You granted, and Settings → Privacy → Use my location switched on — turning that off stops us asking your device at all. Never in the background, never while the app is closed, and never on a schedule. |
| What we do with it | It is sent to our server in the request, used to sort competitions by distance, and returned in the list. That is the whole lifecycle. |
| Whether it is stored | No. It is not written to the database, not logged against your account, and not retained after the request completes. It is never attached to your profile or shared with anyone. |
Decline, and the section simply does not appear — everything else works exactly the same, and we do not ask again. You can withdraw permission at any time in your device settings.
Separately, when you create a competition the app converts the venue name you typed into coordinates on your device, so the competition can appear in other people's Near You. Those coordinates belong to the venue, not to you.
What is public
A league is a public thing, and the app is built that way on purpose. Competitions, teams, rosters, schedules, scores, standings, player pages and comments are readable by anyone, including people without an account. Assume anything you post is visible, and that other people may screenshot, share or republish it somewhere we do not control.
Two things are deliberately not public: your availability (who is turning up on Saturday is visible only to the two rosters and competition staff) and your block list, which only you can see.
Your email address is never shown publicly. It is used to sign you in and to send the account mail described below.
How we use it
- To run the features you are using — rosters, scoring, standings, brackets, leaderboards, following and comments.
- To send the in-app notifications you have not muted.
- To keep the service secure, investigate abuse, and enforce our Terms of Use.
- To answer your email.
- To meet a legal obligation, or to respond to a lawful request from a court or public authority.
We do not use your information to advertise to you, and we do not make automated decisions about you that produce legal effects.
Who processes it for us
These are every third party that touches Hitline data today. Each is bound to use it only to provide their service to us. When this list changes, this page changes with it.
| Provider | What they do | Where |
|---|---|---|
| Supabase | Database, authentication, file storage, realtime, and the transactional email that confirms an address or resets a password | United States |
| Expo | Builds the app and delivers app updates to your device | United States |
| RevenueCat | Verifies subscription receipts with Apple and tells our server whether Hitline Pro is active. Receives your Hitline account id, never your name, email address or payment details | United States |
| Apple | Distributes the app through the App Store, and takes any payment for Hitline Pro. Your payment details go to Apple and never to us | United States |
Access to our database is constrained row by row, so the app can only read what the rules allow it to read. Servers are in the United States; if you use Hitline from outside the US, your information is processed here.
We use reasonable safeguards, but no app, database or transmission is perfectly secure, and we cannot guarantee that an unauthorised person will never get access to something. Choose a password you do not use anywhere else.
Who else sees it
Nobody buys it, and there are no advertising or data-broker relationships. Beyond what is public in the app and the providers listed above, information leaves us in two situations: when the law requires it, or when we believe in good faith that disclosure is necessary to protect someone's safety or our legal rights; and if Hitline is ever sold or transferred to another owner, in which case the data goes with it and this policy continues to apply until it is replaced.
Age
Hitline is for adults, and nobody under 18 may have an account. We ask for a date of birth when an account is created and refuse one that does not meet it. We do not knowingly collect personal information from anyone under 18, the app is not directed at children, and nothing in it is designed or marketed for them. If we learn an account belongs to someone under 18 we delete it and its personal details; if you believe one exists, email us and we will remove it, usually the same day.
A name entered by somebody else is a separate question. Anyone — of any age — can appear in a roster, a lineup or a box score because an adult typed them in, and that is a name and a set of game statistics rather than an account: no email address, no login, no password, and nothing collected from the person named. The adult who enters someone is responsible for having the right to do so. That person, or a parent or legal guardian on behalf of someone under 18, can write to us to see what is recorded, correct it, or have it removed, and we will act without requiring an account.
Deleting your account
You can delete your account inside the app: Profile → Settings → Delete account. No email required and nobody has to approve it. You can also write to us if you would rather.
Here is exactly what happens to each thing:
| What | On deletion |
|---|---|
| Profile | Deleted. Name, username, bio and email address are removed, and the login is destroyed. |
| Profile photo | Deleted from storage. |
| Comments and reactions | Deleted. Replies written by other people stay, with your comment shown as removed so the thread still reads. |
| Team chat messages | Kept in the room, no longer naming you. Deleting them would tear holes in a conversation other people had, so the messages stay and the author becomes nobody. |
| Date of birth | Deleted. It serves no record once the account is gone. |
| Subscription record | Deleted. This does not cancel an Apple subscription — cancel that in the App Store under your Apple account, or it will keep renewing. |
| Follows, blocks, availability | Deleted. |
| Game records and statistics | Kept, and no longer identified by your profile. They stay because a score, a standing and a box score are a shared public record of a competition other people played in — removing one participant's rows would misstate everyone else's season. Your line survives as a participant in that game, not as a person with an account. |
| Team crests and competition badges you uploaded | Kept, because they belong to the team or competition rather than to you. A manager can replace one at any time, and we will remove one on request from whoever the team or competition belongs to. |
| Teams and competitions you ran | They continue without you. Transfer them to another commissioner or manager before deleting, or tell us and we will help find a hand-off. |
| Support email | Kept for up to two years as a record of what was asked, then deleted. |
Deletion is immediate and cannot be undone. Backups roll off within 30 days. If you would rather your game history disappear as well, say so in an email and we will discuss what can be removed without breaking somebody else's season.
Your other choices
- Leave a team and your membership closes but your history stays, because a season you played is a season you played.
- Mute notification kinds you do not want to hear about.
- Block anyone; their comments disappear for you and they can no longer notify you.
- Turn off location in your device settings; Near You disappears and nothing else changes.
- Edit or correct your profile in the app at any time.
Your rights
Depending on where you live — including Connecticut and several other US states — you may have the right to ask what personal information we hold about you, to get a copy of it, to correct it, to delete it, and to appeal if we turn a request down. We honour these requests for everyone rather than checking your address first. You can exercise two of them without asking us at all: Settings → Request my data produces a complete copy immediately, and Settings → Delete account deletes the account there and then. For anything else, email [email protected] and we will respond within the time the applicable law allows, usually much sooner. We may need to confirm you are who you say you are before we act. A parent or guardian may make a request on behalf of their child.
We do not sell personal information, and we do not share it for cross-context behavioural advertising, so there is nothing to opt out of on that front.
Links out
Organisers can attach YouTube, Instagram or stream links to a competition, team or game, and those open outside Hitline. What those services do with your visit is governed by their policies, not this one.
Changes
If this policy changes we will update the date at the top, and if the change is a significant one we will say so in the app. Continuing to use Hitline after a change means the updated policy applies to you.
Contact
Questions, corrections or deletion requests: [email protected].
CABLN Group LLC · Connecticut, USA